Make sure the glass is securely clamped on, at all points, prior to replacing the front. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. The first is whether or not the fireplace can be placed on a floor without footings. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Why am I feeling a cold draft from my fireplace? Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Should I leave the batteries in my IPI system? On a new gas fireplace there is a curing time or burn-in time. The temperature reading on my hand-held transmitter does not match my house wall thermostat. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. When initially burning your new gas fireplace, the oils, etc. 3) The slide switch on the receiver is not in the correct position. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Why? If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. Failure to do so can cause permanent etching of your glass. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Your fan kit has a rheostat control (like a light dimmer). Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). Yes, you can still use your Heatilator Fireplace. . Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. Also make sure the circuit breaker is not tripped. I found the standing pilot light was not burning. 2) A receiver. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. The fireplace flame does not turn on and off at the exact desired temperature. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Heatilator ND4236i won't light Hello all. 3) A Solenoid (for remote model RCT-MLT). Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. Remember to shut the gas supply valve off (picture #1). Why will the blower not turn on right away? Check with your local dealer on availability of doors for older models. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. No, with todays venting options, direct vents can go literally anywhere in the home. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. Based on this rate you can calculate the cost for your area to operate a pilot light. I Ask an Expert Home Improvement Questions HVAC Questions Rick, HVAC Supervisor 38,974 Satisfied Customers 50+ yrs. Hold ground wire about 3/16 in. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. A pilot light will burn 800 to 1500 BTUs/hr. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. We want you to be very satisfied with your Heatilator hearth product. 3. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Not directly. View this video for steps you can take to troubleshoot. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. These security codes are burned into the transmitter of each model and cannot be changed. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Why? SMART-STAT 120 volts must be wired to the fireplace. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. Failure to do so can cause permanent etching of your glass. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. You need a tamper proof torx #20 (TR20) to get it off though. Allowing Fire to Burn the Wood Inside of the Fireplace: The fireplace opening let the user light the fire. Can I cover the louvers on my fireplace or insert face? No. This provides the option of a remote controlled variable flame. I have a heatilator model ND4236 gas fireplace, with a pilot light. On that rating plate is your model number and serial number. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. This should eliminate the manufacturing smell on a new fireplace. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. There are two reasons for this. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. You can test the junction box by plugging a lamp into the junction box and switching it on and off. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Low battery indicator icon. If you can close the drapes or otherwise shut out any external light sources, turn the gas OFF & get right in there, while somebody hits the switch. Clogged Thermocouple Or Thermopile 3. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. Gas and it has electronic ignition. The allowable is 117F above room temperature for combustibles. 24 hour clock. 6. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). Count down timer system (15 min to 9 hours). Your dealer can help you with adding a remote control. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Can I remove the glass panel on my gas fireplace? The damper must be in the fully open position when using a wood-burning fireplace. I have a heatilator system with an IPI ignition. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Can I use an existing masonry chimney as the vent for my gas fireplace? If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. This first is to minimize fan noise. Your local dealer can help you pick the insert that best fits your needs. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Attempting this could result in injury, damage or worse. Never, ever wash your logs. Find a Dealer. In many cases a gas fireplace has several facing and trim options. This will ensure that your appliance is functioning properly. May work up close and will not work a few feet away. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Another source of odor can be the items you have on your mantel. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. Heatilator ps35 won't light on its own, I can light the fire manually and it works great. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. Make sure you replace the logs exactly as they were originally placed. Can I convert my standing pilot fireplace to an IPI system? Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? YouTube link is attached (a picture says 1000 words!). The wall switch requires low voltage electrical wiring. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. Remove all objects from your mantel and then replace the objects one at a time. Whats the best way to start a fire in my fireplace? You will need to install batteries for operation. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. - Easily adjusts your fan setting (High, Medium, Low). Sonic or Sound is the third technology used with remote controls. There are several possible causes of feeling cold air from a wood fireplace. We follow the recommendations of the TV manufacturer. Make sure you put the glass front back on the fireplace prior to burning your fireplace. No. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. Remove all objects from your mantel and then replace the objects one at a time. Should I have any type of inspection done to my fireplace or insert? Can I adjust the flame height on my fireplace? Never, ever wash your logs. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. Make sure your glass is completely cooled. A safety pilot prevents the flow of gas when the appliance is not in use. How can I find the model or serial number? Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Can I position my gas logs in a different fashion or use a different log set? View demo >. Not on a direct vent or B vent model. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. You should be able to see where the arc is occurring. This video walks you through the steps from identifying what system you have, to accessing the system and resetting it. Can I add a fan to my wood-burning fireplace? Dust can cause odor. We follow the recommendations of the TV manufacturer. Arrange logs in a safe way to ensure that logs dont roll out during burning. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). What is required to use a remote control? Can I convert my gas fireplace to a wood burning fireplace? Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. View a video demo on the RC300 wireless remote. Can gas hearth products burn either natural gas or LP gas? Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. There are several models on our website that are capable of this clean-faced, zero clearance finish. Extensive knowledge about Gas, Wood and Pellet hearth products. This allows for the escape of any pilot exhaust. 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. You can find a factory-trained professional on this website under the Dealer Locator section. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. HEAT-N-GLO HEATILATOR QUADRAFIRE Distributors & Authorized . How can I eliminate the odor in my wood-burning fireplace? Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. If necessary, open a window to release any odor during this process. Your wall switch may be in child proof mode. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. This provides the option of a remote controlled variable flame. You can get more air from your fan by making sure the fan control is turned up to the desired level. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. STEP 2: Open valve by pivoting handle to be parallel to gas line. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. What gas fireplaces do you sell that do not have glass fronts? * If you do not see a red or black spark igniter button, you do not have a manual ignition system. Excess moisture inside the home can contribute to odors, mold and mildew inside the home. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. - An LED/LCD digital read out of the rooms temperature. Glass doors are available for current model fireplaces. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? * Push igniter to verify spark at pilot area. Can I remove my gas logs and burn wood on the hearth kit? Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. For proper sales and service, find a local authorized dealer near you. A third source of odor can be from the adhesives used in surround materials. 3) The slide switch on the receiver is not in the correct position. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. experience as a licensed oil & gas technician. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. We offer both a full line of inserts and vented gas logs to choose from. No. This sensor is provided so that you will not be circulating cold air in your home. 1) The on/off switch on the fireplace and/or wall may be in the on position. Whats the best way to start a fire in my fireplace? A shorted or loose connection in the wiring configuration or wiring harness No. However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Can I burn unvented logs in my wood-burning fireplace? 4) Hand-held transmitter is outside of the 25 of operation. Can I have a hand-held remote control and a wall switch? It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. My remote will not turn my fireplace off. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. Your decision really comes down to how much a priority heating efficiency is for you. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. We recommend that our products be installed by a factory-trained professional. Does a direct vent need to be on an outside wall? 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. On new wood-burning fireplaces, first determine what you are burning. I have a 6 year old Heatilator model ND4236i that will not light. Please check with your builder or installer on the insulation of the chase. Heatilator fireplace won't light. What is the difference between a Direct Vent and a B-Vent gas hearth product? Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. How do I remove the glass from my fireplace? Next, the wall switch takes priority over the remote control. STEP 7: If the pilot light goes out, contact your nearest dealer for service. You will need to install batteries for operation. LP units run slightly higher. Yes! Also check what is on top of the fireplace. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. Additionally, burning wood voids the warranty of the hearth kit. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. Both the transmitter and receiver in model SMART-BATT are powered by batteries. What is required to use a remote control? How can I fix this? My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). The highest priority goes to the ON/OFF switch located near the valve assembly. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? Most fans are wired into the fireplace with a fan sensor switch. Count down timer system (15 min to 9 hours). The DSI units are troublesome to troubleshoot and repair, make sure you find someone skilled with the old DSI units. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. In turn, the pilot flame lights the main burner gas. You can turn the control down to reduce the air noise from your fan. What does an outside air kit do and do I need one? RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. Under normal operating conditions the batteries should last 6 12 months. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. Firestarters can cause a smell. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Remove all objects from mantel to see if this eliminates the smell. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. You can find a factory-trained professional on this website under the Dealer Locator section. No, absolutely not. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. The highest priority goes to the ON/OFF switch located near the valve assembly. Please check with your builder or installer on the insulation of the chase. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. We strongly recommend our products be installed and serviced by authorized dealers. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. * If you do not see a red or black spark igniter button, you do not have a manual ignition system. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. 3) Batteries in the hand-held transmitter are old and underpowered. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. No. Does the cost of the fireplace/stove/insert include everything I will need for the installation? If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Consult the installation manual for instructions. We only sell fireplaces through our local dealers. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. Here's my situation. If the chase area or doghouse is not insulated adequately, that is another possibility. 5. Should I have any type of inspection done to my fireplace or insert? The pilot lights but the burner will not come on. The vent can terminate vertically through the roof or horizontally through an exterior wall. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). How to Troubleshoot My RC300 Remote. Your fan kit has a rheostat control (like a light dimmer). It is also an extremely popular option for bed/bath sitting rooms. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Never use any abrasive cleaners or cloths to clean your glass. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. Both the transmitter and receiver in model SMART-BATT are powered by batteries. No. Next, the wall switch takes priority over the remote control. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. The glass on my fireplace is unusually hot. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. 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