I contacted customer service and was sent a new monitor free of charge. The Infant Optics DXR-8 can support up to 4 cameras simultaneously. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. I always play white noise in Ellie's room while she's sleeping, so the volume indicator is continually green or orange, but it always turns red when she cries. Once you've paired the two once, you never have to do it again. The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. Infant Optics is a very reliable durable monitor. 2. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. I would also increase the range so I can take the dog out back to pee and still see baby. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. The image is crisp and clear, even at night. Discover essential baby gear by product category. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. May 13, 2022 . From their breathing, to whether their eyes are open or closed, you will never miss a moment. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. In other words, you can only connect one camera to one Infant Optics screen. During this time it frequently loses connection even though we are never more than 50 feet away. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. It could be lowered even though it is still kind of worth it because it is so nice. The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! If you want an Infant Optics replacement screen or want to claim a warranty from Infant Optics, you should check out our tips on how to deal with Infant Optics Customer Care, but try the following fixes first. Summer Infant is one of our 6 top touchscreen baby monitors in 2022 and we have a picture of the additional handheld/screen you may be looking for below. The antenna no longer stays down and feels loose. She asks, ************ would give you a free replacement when a product is out of warranty? Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . Infant Optics customer service support is excellent! out of 5. design: 5 out of 5. But knowing I had a reliable monitor that would alert me very quickly if something were wrong eased my anxiety. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. See details clearly even when the camera unit is placed far away from the crib. It shows you that the baby monitor is powered and working. Pan, tilt, zoom, and room temperature features are great. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. Video Review of HelloBaby HB24 Hellobaby HB24 Hellobaby HB25 It also has a very large video screen that is so easy to see and it has a very long battery life. Is there an app for summer baby monitor? The advantage of Infant Optics not having an app is that it loads faster on the display unit. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. They would also need to be able to decrypt the secured signal. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. This company has an F rating with the Better Business Bureau (https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929), and for good reason.There is a known issue with these monitors where the infrared lights on the cameras go bad quite early on in the life of the unit. Delivery times may vary, especially during peak periods . After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 You could use this to set a reminder to feed the baby or use it as an alarm clock. That's why we focus on safety and security in all of our reviews. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). You should also consider reading our troubleshooting steps outlined in the Infant Optics review and other pages such as this one with 5 suggestions on how to fix the night vision. See why thousands of parents trust us to find the best product for their family.Read more abouthow we test and review. The company provides excellent customer support with a well-staffed team based in California. Here's my full experience with the Infant Optics DXR-8. We highlight products and services you might find interesting. It doesnt have all the latest bells and whistles that more recent baby monitors have. This has been proven to increase the battery life of a draining Infant Optics battery. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. One customer noted that This product (is)the BEST is the CUSTOMER SERVICE! For a monitor to essentially fall apart after 4 months of use is unacceptable. The other major potential con is that it doesn't use Wi-Fi. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. We value your privacy. Because it doesn't use Wi-Fi, the device was very easy to set up. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. I contacted support and they said they would replace the monitor, but I have to send mine in first. Prospector. The add-on cameras are sold separately (you can buy them here on Amazon). If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. Date First . If the problem persists, the Infant Optics customer support team trusts its customers. You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. We frequently receive products free of charge from manufacturers to test. Email us at reviews@businessinsider.com. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. I also wish it had a docking system for charging. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! She researches and tests products from the hottest. My overall experience with the baby monitor is great. Large metal objects and objects that use Wi-Fi can interfere with the signal, and I've found that if I have my phone too close to the receiver, it can cause interference too. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. Its not a big discrepancy, but we would have liked to see better accuracy. It still has decent range, though. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. 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