Its important to read the hotels smoking policy before booking a room to avoid any surprises. Please see our partners for more details. Fullerton. He admitted no one smoked in the room, and did a half hearted apology. I do apologize if this was of any inconvenience to you. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Goes without saying, right? Updated: 5:47 PM EDT Apr 17, 2023. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. They got back to me & said it was a valid charge & refused to remove it. Been here now 3 times. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? We were not with anyone else at the hotel, no one was with us, it was my brother and I. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. Instead, use the ashtray provided or carry a portable ashtray with you. They've likely satisfied that requirement. "We so enjoy staying at your hotel. I am a non-smoker being accused of smoking and being forced to leave. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. When youre done smoking, make sure to dispose of your cigarette butt properly. A Comprehensive Guide. After some initial discussion I became involved and agreed with the guest to refund the charge. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. ago Well that's disappointing. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. And that would have been you. This is the version of our website addressed to speakers of English in the United States. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Is that legit? If you do smoke, step outside until youre done. Restaurant staff could use a lesson on courtesy. It's been over 12 hours and the host hasn't responded to my reply. Are smoking charges a scam? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I was so offended and felt so violated. Did you respond to the hosts initial complaint? The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. As does JONATHON [--]. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. My dog loved the sand dunes on our early morning walk.. Travel | You could have appealed your case to one of Marriott's customer-service executives. This has been done and the guest is aware it has been done. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. We stayed on points so it was worth the drive to save some money. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. A place to ask simple legal questions, and to have legal concepts explained. He wouldn't listen and walked away. Is this some kind of scam to kick me out of the AirBnB? Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. We had a good trip and if you dont mind the drive it is a good hotel. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Aarti has been arrested for pushing aspiring models and . Therefore, you should not have to pay a smoking fee or half a smoking fee. I've booked an AirBnB for a long stay. Is It Safe To Drink Nyc Hotel Tap Water? I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Dont throw it on the ground or in a plant. Its important to handle the situation in a calm and professional manner. Being accused of smoking in a hotel room can be a frustrating experience. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. I called a manager at the Red Roof Inn. Same thing in the restaurant. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. I reached last week, and so far it's been good. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. Suspended ceiling in the bathroom has rusty rails. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. Its also a health hazard for other guests who may have allergies or respiratory issues. Here's what to do. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I didn't know what to do. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. Holiday Inn Express & Suites Atascadero, an IHG Hotel. Glad to hear you had a nice stay with us. Can I get a refund? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. But thats the world we live in. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. Hello! Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Being accused of smoking in a hotel room is a serious matter. But I didnt do it! No one ever said anything about the charge. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! by Ariana St Pierre, WGME. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Travel Troubleshooter: Budget charges $250 for calibrating a camera. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Period. My room was modern and clean. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. I am so sorry to see you did not enjoy your overall experience with us. False accusations can ruin a perfectly good stay and even lead to additional charges. What other expenses beyond the charge? The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . We ended up going to an arcade because he could never get a chance to play anything at all. Travel | By Emily Allen Press Herald. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. more. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. I loved the beach. Thanks for the advice! It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. I'm very sorry to hear about the problems experienced during your stay. Do I have any options to fight this? I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. It's not false. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Your room had to be closed for a few days while the hotel cleaned it. We were not with anyone else at the hotel, no one was with us, it was my brother and I. If you quote me, don't forget the capital 'M'. Click Here to Book Direct. Luckily I reviewed my credit card statement and caught it. Jennifer Scruggs, 35, of Turner . Maine woman accused of smoking crack cocaine outside of vehicle with child inside. They got back to me & said it was a valid charge & refused to remove it. The Hotel . She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. Front desk provided prompt service. We are, like all Sheratons, a 100% smoke free hotel. A: We stayed at the hotel for our trip to Sonoma. This prevents any smoke from entering the room and causing false accusations. Review tags are currently only available for English language reviews. The icemaker was broken on the 7th floor. Log In. It could have been a housekeeper. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I replied to the host almost word to word of what you wrote. 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