C)Holding hands a. Communication is an innate quality that does not need to be taught.b. D)information overload E)representative example. The CEO of a company tells her employees that "each department will be restructuring within the next 6 months." A)ethnocentrism E)Indirect communication, Suppose that two children are fighting over a toy. They are set to leave in two days. ask questions when you're unsure of what to do. After reviewing the contributions, though, it's clear that the project is not coming together. B)a receiver-oriented approach E)Reliability, ________ is the process of motivating someone, through communication, to change a particular belief, attitude, or behavior. The second sentence because it uses more technical jargon and bigger words, Fast or slow, small or large, smart or stupid, and short or long are examples of words of what type? Discuss strategies for developing communication competence. A)Behavioral tensions B)certainty E)Establish the importance of your topic to your audience. While they enjoy visiting the museums and historical sites, they can't help but criticize the people and their culture. D)Students stay in class after lectures have finished By using this sort of mild self-depreciating humor to defuse a potentially unpleasant situation, you were exemplifying __________. According to the Johari Window, which window or area would this fall under? A)Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise. Public speaking anxiety is a form of CA that more specifically focuses on anxiety about giving a public presentation. In order to develop communication competence, you must become a more mindful communicator and a higher self-monitor. B)Limit your division of main points to three to five sub points. C)Lisa is shaping the situation to fit her self-concept. C)Authoritarian b. B)banners This is where you know what you should be doing, and you realize that youre not doing it as well as you could. b. C)increasing audience comprehension E)"Don't worry. Which of the following is an unethical practice in persuasive speaking? Each person must choose between process competence and performative competence; its impossible to have both. E)working outline, A __________ pattern organizes a speech by arranging points according to their physical location. C)it takes too much time to design the survey and collect the information c. It is an ongoing process without beginning or end. Now, make sure to take out the doggie later. What's the matter?" On the line provided, write the plural form of the noun below. Select all that apply. A)The CEO intentionally uses a more pleasant term for "layoffs," while the department head is harsh. D)recruit several other gym members to confront Jon b. c. Communication will solve all problems. Culture can be best understood as __________. Vocal fry. Since we communicate in many different contexts, such as interpersonal, group, intercultural, and mediated, we will discuss more specific definitions of competence in later sections of the book. Since communication and speaking are a necessary part of life, identify some strategies you can use to manage those anxieties. A)fact C)Intensifying Which of the following is the best example of goal competence? C)Assertive First, challenge yourself to see the value in the study of communication. E)belief, "Tobacco companies should be abolished" is an example of a proposition of ________. C)ability and attitude There are many languages and dialects present in different countries and cities. C)speaking notes A)Authoritarian E)should clarify, not confuse, should be large enough for your audience to see them, You give a speech about a new technology while using visual aids that show attractive images of puppies. D)Height and width Why should Maria think twice about using this statistic? d. Sarah has trouble knowing what she wants to achieve. C)dialogue A)Relative Lisa is shaping the situation to fit her self-concept. A)should work when needed C)emergence Fear of speaking in public is detrimental and should be eliminated None of the above 2.-mail, blogging, Go ogle+, and Face book are all examples of communication. B)"Why do you think they feel that way? A)Credibility A)self-denial B)legitimate power A)memory tricks D)facework Communication is influenced by ethical implications . C)Jane's father asks her to clean her room and she ignores him completely. Additionally, CA can lead others to make assumptions about your communication competence that may be unfavorable. A)making a thesis statement B)the information gathered from the survey will likely be inaccurate A)Ad hominem C)perception The same symbol can have different . Priem, J. S., and Denise Haunani Solomon, Comforting Apprehensive Communicators: The Effects of Reappraisal and Distraction on Cortisol Levels among Students in a Public Speaking Class, Communication Quarterly 57, no. Everything I like seems to go against their values. Did you do something to offend them?" 1 (2010): 72. What still needs to be answered to make the statement a behavioral description? E)Why did it happen? When we are searching for words to express an idea, we are involved in the process of __________. C)Jeff will go to the party, socialize, and pretend to have a good time, even if he remains miserable on the inside. Question: Which statement about communication is true? B)Reducto ad absurdum E)Dialectical tensions, Recent research shows that women often build friendships through shared positive feelings, whereas men often build friendships through _______________. Most scholars now consider linguistic competence to be a part of communicative competence. There is a family playing with their dog, children rollerblading, and a man in a red suit sitting on the bench across from you. C)"They" statements D)"Well, you know what they say. C)relationship B)Direct aggression E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland, Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland, Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. To address the situation through dialogue, Tanya should __________. What's the problem?" What is Communication? A)Compromise If a person has process competence, he or she will automatically have performative competence. d. We come to believe that the things we talk about are true. D)It takes longer to reveal personal information in online support groups. E)Charisma, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith. One way to progress toward communication competence is to become a more mindful communicator. A)brainstorming C)lecture Jon on the dangers of his exercise routine D)Argumentum ad populum There are multiple stages of competence that I challenge you to assess as you communicate in your daily life: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence (Hargie, 2011). A)you are only able to gather information from a small number of participants She is extremely distressed, so she asks you to come over to her house to talk about it. A)task roles Not everyone has the same athletic, musical, or intellectual ability. B)Activist As Ive noted before, this class builds on knowledge that you have already gained, through experience and observation as a person with many years of communication under your belt. C)Intensifying stage Laura assumes Grandma has trouble communicating because of her age. E)systemic, Iris is studying abroad this semester, and she doesn't want to be out of touch with the culture in the country she's visiting. E)To save your audience from having to read further, to demonstrate the credibility of your source, Many teachers suggest that your __________ should have just enough information listed to jog your memory but not enough to get lost in. C)Gather relevant information Using your understanding of self-fulfilling prophecy, choose the scenario that best predicts how Jeff will handle this situation. E)Dominant cocultures strongly influence the leading features of the larger culture. Robert N. Bostrom (Beverly Hills, CA: Sage, 1984), 259. The first part of the definition we will unpack deals with knowledge. _____ The toy has been hidden by William. Communication apprehension (CA) is fear or anxiety experienced by a person due to actual or imagined communication with another person or persons. Allen, M., John E. Hunter, and William A. Donohue, Meta-analysis of Self-Report Data on the Effectiveness of Public Speaking Anxiety Treatment Techniques, Communication Education 38, no. Bodie, G. D., A Racing Heart, Rattling Knees, and Ruminative Thoughts: Defining, Explaining, and Treating Public Speaking Anxiety, Communication Education 59, no. Information is sent and received during communication, which can take place face-to-face, over a communication device, or between individuals or groups of people. D)Finding a word in the dictionary Am I right?" A)critical statement E)Word the problem as a broad, open question, When members in a problem-solving group openly defend their positions and question those of others, they are in the __________ stage. David tries to reassure Chelsea, but nothing he says seems to make a difference. A)ask for Jon's gym membership to be revoked You don't want him to have a poopy on the floor. B)exaggerated belief C)Deciding what to drink with dinner You'll get a detailed solution from a subject matter expert that helps you learn core concepts. C)the language, values, beliefs, and traditions shared and learned by a group of people Tanya is worried that Jon will accidentally hurt himself or someone else in the gym. E)formal roles, Power that comes from respect, liking, and trust is known as __________. C)Introducing a few final points you haven't made D)The CEO intentionally uses a more ethically responsible term for "layoffs," while the department head is direct. d. Communication is only used to exchange information and to meet needs. e. Communication is not simple. B)Breadth and depth D)topic 1.Arbitrary elements used to represent things, processes, ideas, or events in ways that make communication possible are called __________. B)"Are you okay? B)Cocultures are both part of and exist alongside the larger culture. You cant literally die of embarrassment. Audiences are forgiving and understanding. D)Cultures are subdivided into distinct and separate cocultures that cannot overlap. D)What is the context? c. Ollie is sensitive to context and is perceptive. E)She was having a problem with physical noise. E)territorial distance, Momentary expressions that reflect an emotional state are called __________. C)Impression management A)Determine the group's goals To help colleges and universities develop curriculum and instruction strategies to prepare students, the NCA has defined what students should be able to do in terms of speaking and listening competencies by the time they graduate from college: These are just some of the competencies the NCA identified as important for college graduates. E)Indirect communication. D)make assumptions about what the speaker is saying The rewards of Joe's humor outweigh the cost of his quirkiness. Various communication behaviors can signal that we are communicating mindfully. Judy did not correctly complete a task that her supervisor had given her. A)A plan with different consequences for each of several well-known groups A)To deflect attention from your speech She says she feels abandoned and lonely and needs support. D)visual aids D)resentment The Animal Welfare League takes in abused and neglected pets and adopts them out to qualified individuals. Which type of listener only pays attention to the parts of conversation that interest him or her? A mindful communicator actively and fluidly processes information, is sensitive to communication contexts and multiple perspectives, and is able to adapt to novel communication situations (Burgoon, Berger, & Waldron, 2000). D)orientation Complete the following sentence: "Communication is _______.". A)Writing All evening long, Anita was taking people's orders incorrectly. True b. E)Both statements use evasive language. Which of the following is an accurate statement about communication? A)affect displays E)overgeneralization, The domain name of a website can give you valuable information about the website's __________. C)Social harmony You notice that the park is quite busy today. D)Appropriateness What communication concept has appealed to you most so far? E)David showed ineffective leadership as the project manager. When Kim Kardashian ends words with a low guttural rumble, she is using what form of paralanguage? D)synchronic A)Mentioning the research you didn't have time to do Sarah angrily replies, "If that's what you want to do, its fine by me." I'm sorry. C)self-fulfilling prophecy E)Ad hominem, _________ is the first step in the basic structure of a persuasive speech. A)rationality d. Meanings are in words. Dress professionally to enhance confidence. Civic contexts? c. Performative competence refers to the ability to produce appropriate communication while process competence refers to the cognitive activity necessary to generate performance. A)offer his or her own unique interpretation of the speaker's remarks C)policy Start your outline and research early. It releases endorphins, which naturally fight the adrenaline that causes anxiety. I'd better let you go," because you want out of the conversation. As project manager, David kept in contact with everyone during the course of the project and tried to keep the group on track. E)Selective listener, People who exhibit which of the following skills are more likely than others to be hired and promoted? B)Cause-and-effect Cognitive complexity is identified as a component of communication competence. She was having a problem with psychological noise. You are the creative director for a successful advertising agency. C)Provide your audience with a memory aid. Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. B)have less input into the way they perform their work A)inhibition Rodrigo's family is interacting through a __________. Instead, we learn by observing others and through trial and error with our own nonverbal communication. Communication apprehension (CA) refers to fear or anxiety experienced by a person due to real or imagined communication with another person or persons. E)Substituting, Nonverbal behaviors that accompany and support spoken words are called __________. Which element in this scenario are you likely going to pay the most attention to? B)vocal citations E)group, Yelling "Shut up!" Most of us know that such behaviors lead to predictable and avoidable conflict cycles, yet we are all guilty of them. E)you cannot effectively collect demographic information about your audience, the data collected might not have as much credibility as published evidence, Your teacher unexpectedly asks you to get up and tell the class about your trip to Europe. A)Online support groups typically discuss a wide range of topics. E)The man in the red suit, Your friend gave you confusing directions to a party, which caused you to be late. C)Argumentum ad verecundiam C)Public speaking A)beginning and ending E)Facilitative, According to the textbook, which of these would be a good source of high-interest, up-to-date information? However, this is not the same thing as chronic suspicion, which would not indicate communication competence. C)She was receiving too much information at once. E)Symposiums, "Reflective thinking" refers to __________. The lack of face-to-face contact in online communication often causes ________, which may make it easy to respond aggressively, without considering the consequences. C)Problem-solution By their very nature, symbols are self-explanatory and easy to interpret. One of her members, Jon, has started an exercise routine that involves lifting dumbbells while he runs on a treadmill. D)7 or 8 is bringing the dessert. D)analyzing the question Getting integrated: The NCA notes that developing communication competence in speaking and listening will help college students in academic, professional, and civic contexts. Public speaking anxiety is type of CA that produces physiological, cognitive, and behavioral reactions in people when faced with a real or imagined presentation (Bodie, 2010). d. We come to believe that the things we talk about are true. This will help bring the concepts to life and also help you evaluate how communication in the real world matches up with communication concepts. Research shows that the notion that men and women communicate in dramatically different ways is _________________. E)Neither is credible because they are both opinions. A)cause-effect E)passive ambiguity, When communicating with person who has disability, you should __________. B)Slang C)Students pack their bags to leave as soon as lectures end Which of the following is the best example of message competence? One of her classmates congratulates her, to which Lisa responds, "It was just dumb luck. The third part of the definition we will unpack is ability to adapt to various contexts. 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