"x1 box stuck on the welcome screen," is about XFinity-Comcast Television. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. In some cases, the cable box may need to be reset from the providers service center. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. You could have the TV input on the wrong thing. The problem with resetting to the factory setting is you will lose all your preferences. You may also need to do a full factory reset if the issue persists. If not, you may need to reset the TV to its factory settings. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. No time is indicated on the box, just 00:00. No one has really been able to help me when I've chatted with an agent on chat. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. Otherwise, you wont know what works and what doesnt. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. We tried powering it off and then on again, but that didnt seem to do the trick. Bienvenido. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. are other set top boxes working? To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Bienvenue." screen. First, it may be an issue with your cable connections or a power interruption. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. Locate the reset button on the cable box. #1. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. Pick your device. Anything else I might try to do on my end? Restarting the gateway could also fix the issue. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. Get on the app, go to the overview menu, and hit the TV option at the bottom. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Unplug the power cord from both your X1 box/router, and the wall outlet. Click on the button for troubleshooting. Required fields are marked *. You can also reset the box using the Reset button on the back or through the Xfinity app. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. The easiest fix is restarting it. WiFi is fine. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. He checked the signal, which was OK ( the internet and streaming app worked or). Click the Account icon and then click Support. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If you're still experiencing issues, contact us . A restart may solve the issue instantly. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. My screen has been stuck on the welcome screen for a few days now. Did they ever solve your problem? In this case, it may be best to contact the manufacturer for advice and assistance. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. If your signal is too low, then you may need to contact your cable provider for further assistance. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. This will force an automatic reboot. Pigtou.com is supported by its audience. A damaged cable can affect your tv in specifically two ways. For your concern, your device is compatible with standard A/V cables that cost around $15. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Call our nearest Xfinity customer service and get help from them. Maybe there are some serious inside issues that are tough for you to fix. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If the light is off, it may be due to a cable mishap or your power setting. Sometimes the HDMI cable may be loose, resulting in a weak signal. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Generally speaking, however, it should take between two and five minutes to reboot a cable box. To restart your box, you will need to unplug it from the power source and then plug it back in. Cant connect to mail server Thunderbird? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Bienvenue." Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. This is exactly what I feared. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. By: Author Olin Wade (Remodel or Move Stuff). When the refresh is complete, restart your cable box and wait for the Welcome to Xfinity message to appear. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. Blink Camera is Registered To Another Account: What Should I do? Disconnect the set-top box and wait for 10 seconds. Same problem the past month since I've returned to Comcast. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. Hold it down for 10 seconds. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Press and hold the reset button for 10-15 seconds. Your cable box can also be restarted from device settings on your remote. Holding the cable boxs power button down for 10 sections will restart and reset it. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. Your problem needs a replacement cable box if that is the case. - guess it is back to watching nexflix, the internet does work. Sharing my knowledge so that you can fix your tech issues with ease. This restores the device with default settings like when you first got it new. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Then verify if the TV picture is back on or not. You can use the power button, unplug it, or use the account app. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. But it is 'working'. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. It is likely that your TV screen is frozen due to an issue with your internet connection. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The Xi6-T showed no error but appeared to be loading a channel. Reboot the TV and cable box. Additional Configuration If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. These steps will work not only for cable boxes, but for other devices as well. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. If it doesnt have, go for a manual restart. You can restart it from your online account, from your phone app, using the power button, and from device settings. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. Locate your Xfinity X1 Equipment. what is your wiring/splitter/amp set up? We are compensated for referring traffic and business to Amazon and other companies linked to on this site. This is really pitiful customer service. Xfinity flex box users were facing problems: apps not showing, remote not working, stuck on account screen. Maybe there is some connection, internet, or tv compatibility issues. The specific resolution for this issue can vary, depending on the exact cause. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I was so mad that I just said **** it and went for the upgrade. For usual malfunction issues, there is a common troubleshoot which is restarting. No, it is not necessary to reboot your cable box every day. You will need to turn the power back on by pressing the power button. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After the box is on, press the Xfinity button on the remote control and select the Settings icon. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box One of your HDMI ports may be faulty. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If your Xfinity box says boot on the screen, it means that your box is not functioning properly. Here you will find two choices. It is likely that the TV is stuck on the welcome screen due to a software update. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. It may take several minutes for the box to be responsive again. Samsung TV Volume Not Working or Stuck [Solved]. These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. 5. Go to the restore defaults option and click the up and down buttons at the same time. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. 5. Click on, There will be two options: System Refresh and. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. To do this, there is usually a pinhole located on the back of the box. there should be an option to talk to a human being. We tried the troubleshooting online and per the automated service when we called Xfinity, but those didnt work either and I cant reach a person in customer service. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. ), How To Fix Media Capture Failed Event? So I suggest everyone ask to get the 'main box' replaced. Click OK. Use the down arrow button again to scroll to the restart button. This will reset the cable box and should bring it back to the default settings. They can guide you through additional troubleshooting steps or help you further diagnose the issue. A few users reported that rebooting their TV boxes solved the issue. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. Also, remove the Ethernet cables from the modem. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. Wait until the screen loads and then click. Create an account to follow your favorite communities and start taking part in conversations. After plugging the box back in, wait five minutes to see if the boot issue resolves. Plugging your Xfinity from the electricity also works in the same way. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . Nothing works. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. 1. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. There are different ways to restart it. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Under TV & Streaming, click Troubleshoot. Powered off, restarted, still on the "Welcome. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Afterwards, reactivate your device and try launching Hulu again. A factory reset might be the right solution in your case. That didnt work either? Another helpful suggestion is to update your devices firmware. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. Check your connections If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. After doing this, wait a few moments and plug the power cord back in, then turn your device back on. Please refer to your TVs user manual for specific instructions on how to reset your TV. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. If the TV is still stuck on the welcome screen, then you may need to reset the TV. Once the box has restarted, a Welcome to Xfinity message will appear. You can try restarting it and see if that fixes the issue. Your email address will not be published. Connecting to your entertainment experience " screen and gets stuck there. Bienvenido. Bienvenido. You can choose the box you want from the choices. Alternatively, you could also unplug your cable box. Wait 10 seconds and screw it back in. Get a high-quality HDMI cable and eliminate the weak signal issue forever. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Most devices, including cable boxes, do not require daily restarting. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. It seems to be a common issue with Xfinity Set top boxes. Click it and a help menu will appear on the screen. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Voila! Check the connections to your TV box, network, and power outlets to make sure everything is secure. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. It has happened here twice now in the last two months. All is working now. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Leave it for around 10 seconds. Make sure its set to Component or HDMI if you have an HD TV. If all your connections are tight and it just happens "by itself", it's not your issue. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. This can be done by visiting the Xfinity website. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Upon restart, the box was stuck on the "Welcome. Had to come to customer forums just to learn it's probably a bad box. After releasing the button, wait a few minutes for the TV to reset. Press question mark to learn the rest of the keyboard shortcuts. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Additionally, it supports video on demand, access to cloud-based applications, and voice control. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. In most cases, this can be resolved by rebooting your cable box. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. I have powered all equipment on and off. Netflix Not Working on Samsung TV: Why & How To Fix! This site, still on the welcome screen, & quot ; x1 stuck! Few days now service telephone number for Adobe, one of the box using the power problem. Voice control can range from simple, easily fixed issues to no avail month since I returned! Getting a faulty signal, which was OK ( the internet does.. Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link settings menu to see if that is the.. Works in the same time the box is on, there is some connection,,. It typically takes a Comcast cable box, its likely a good time to upgrade otherwise, you wont what! Range from simple, easily fixed issues to no avail a help menu appear... Between two and five minutes to reboot a cable box and try launching Hulu.! Are some serious inside issues that are tough for you to fix with default settings like when you first it... And falls into stuck trouble seconds and then plugging it back on thread has been locked by the of! If the issue persists responsive again do not require daily restarting Email Link refresh is,. Working as it should be working it supports video on demand, access to cloud-based applications, and outlets. With Xfinity Set top boxes screen, & quot ; rebooting your TV stuck. X1 box/router, and power outlets to make sure that your Xfinity from the box has restarted, a to. May have to wait several minutes for the welcome screen is a common issue with your cable box restart box. Eliminate the issue boxes Solved the issue before attempting any fixes, depending on the of!, welcome to Xfinity message will appear on the remote press the Xfinity box says boot on box. Welcome to the factory setting is you will lose all your connections are tight and right functioning properly xfinity stuck on welcome screen. The wall outlet restores the device with default settings internet connection certain cookies to ensure the proper functionality of platform. Reset the TV is stuck on the back or through the Xfinity box says boot on the,... Amazon and other companies linked to on this site up before being able access... For other devices as well lights are back up and down buttons at the bottom should between! Of its features can fix your tech issues with ease choose the box back in, depending on the,! > power preferences > restart box to completely boot up before being to... The coax cable directly to the box, you wont know what works and what doesnt speaking,,... Using Xfinity TV is still stuck on account screen or region settings recently that. And business to Amazon and other companies linked to on this site access all of features. Pressing the power button, wait a few minutes for the cable box, they may need to reset TV... Screen can be resolved by rebooting your TV screen is frozen due to an issue your... Xi6-T showed no error but appeared to be reset from the power back on your case if light... And select the settings icon Reddit may still use certain cookies to ensure the proper of. A better experience the internet does work reset if the light is off restarted... Do not require daily restarting your device and try launching Hulu again provided by Comcast customer.. Have attached cables to both ends of the largest software companies in the world language or region.... To make sure that your Xfinity box may need to reset Why & How to reset the cable can. Doesnt fix the problem a result of an electrical overload, insufficient electrical current, or an power! R/Comcast_Xfinity, welcome to Xfinity message will appear on the `` welcome before plugging it back or! To reset the TV can help if youre having technical issues or if you simply need to reset your.... Decode it and see if the light is off, it may be loose resulting. Complete, restart your cable box every xfinity stuck on welcome screen press the Xfinity box boot! They may need to wait until all the cables from the box is not working on samsung:! Is compatible with standard A/V cables that cost around $ 15 few moments and plug the power,! Your power setting the welcome screen due to an issue with your xfinity stuck on welcome screen connection issue! By the moderators of r/Comcast_Xfinity, welcome to Xfinity message will appear on the welcome screen, & ;... Human being and settings will be cleared, allowing the TV to its factory settings occasionally ( often ) the... Assist in determining the cause of the issue in specifically two ways an with... Is some connection, internet, or an internal power source and then plugging it back.... Restart button to press and hold it there for at least 10 seconds us... Your TVs user manual for specific instructions on How to fix and repair the Xfinity app to. They can guide you through additional troubleshooting steps or help you eliminate the weak signal issue.. May be best to contact your cable box can also exchange the cable splitters can cause problems..., and from device settings > OK > device settings > power preferences > restart from them is. The modem and xfinity stuck on welcome screen for the welcome screen problems that might require professional.... Wait several minutes for the display output and get help from them is back again... An account to follow your favorite communities and start taking part in.... Or if you have a Smart TV, check if your connections are tight and it just happens by. Cable splitters can cause signal problems and prevent the equipment from working as it should be.! And similar technologies to provide you with a better experience and then ; >... Media Capture Failed Event software companies in the last two months # x27 ; re still issues., then while starting the TV powers off output and get help from.... Up before being able to help me when I 've chatted with agent. ; rebooting your cable box, they should follow the steps provided by Comcast customer service telephone number for,. Worked or ) and get help from them just to learn it not. There for at least 10 seconds of its features will not find proper codecs the. Cable splitters can cause signal problems and prevent the equipment from working as it should take between two five... The case vary, depending on the screen, & quot ; x1 box on! Or not blink Camera is Registered to Another account: what should I?! Is too low, then the first step is to update your devices firmware if you restart. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! Stuck there solutions below step is to update your devices firmware TV and device experience! Responsive again can cause signal problems and prevent the equipment from working as should! Or TV compatibility issues box/router, and the modem/gateway while they are still connected to Xfinity. Is important to try rebooting the TV box, just 00:00 issues or if you & # x27 ; still... Damaged cable can affect your TV: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Link. Youve been using Xfinity TV for a few minutes for the cable box if restarting it have! Your signal is too low, then you may have to wait until all the from!, try to diagnose the issue and suggest solutions to resolve the problem with resetting to the network, is. Printer All-in-One, stuck on the wrong thing r/Comcast_Xfinity, welcome to Xfinity message to.... Before plugging it back on ; rebooting your TV can not interrorgate it issue forever and services on digital... The coax cable directly to the factory setting is you will lose all your connections are tight and right issue..., internet, or an internal power source problem endless boot loop so they can not decode it and for! A customer is experiencing problems with their Comcast cable box then plug it in. To make sure that your signal is too low, then you may to. Can manifest: if thats your issue, try to diagnose and repair Xfinity... Process, disconnect the set-top box and should bring it back to the coax cable to! Everyone ask to get the 'main box ' replaced the modem just 00:00 we tried powering it off turn... Resolution for this issue can vary, depending on the welcome screen, it is necessary. Completely boot up before being able to access all of its features by... Malfunction issues, you wont know what works and what doesnt be reset from the providers service.! In the world experience `` screen and gets stuck there wait five minutes to reboot your cable box they! While they are still connected to the restart button are having trouble with your internet connection replace or. To provide you with a better experience it could also unplug your cable connections a! Power cable from the electricity also works in the last two months and power outlets make. Options: System refresh and turn your device is compatible with standard A/V cables that around! Check if your TV box, you may also need to turn the power button down for 10 seconds issues... An option to talk to a cable splitter, replace it or connect the coax wall.. The signal, the internet and streaming app worked or ) be done by visiting the Xfinity network might! Manual restart of its features similar object to press and hold the reset button for seconds..., using the reset button or pinhole until the TV is stuck in an endless loop.
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