The other issue I am very upset about is that my home is missing gutters. Once you see these pictures below you will see that if it is getting on everything as such then we are definitely living and breathing in something and it is getting on us as well. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. We had just moved in during January. When leaving the dry wall meeting that day we were asked if we needed anything. Mungo home made us used their preferred lender *** mortgage. 17 months later I have a water leak on upper floor side wall where it meets roof, above window. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. Due to the way our roof is pitched we would only have gutters on the front and back of the house. When I closed my yard was not complete due to all of the rain. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. Was told to contact HVAC Company. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. Instructions for work was clear to complete at each location. We said how and where are we going to get 30k in 24 hours. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. That is hazard my life and my kids . The septic tank was pumped by a company at Mungo Homes expense. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. Our lenders have been ready for weeks. We found out that vent was not straight and asked someone to come and straightened it. The *** electric indicated the the property had "faulty wiring." Flooring spec /GC said it didn't have coating.8) Water issues. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. 5. Review of Overall Experience. Had it fallen on me or one of my children, it would have caused severe injury, even death. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. They even went ahead and landscaped in its place. This will surely increase the credibility of your complaint. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Pate Graham, Customer Service Manager. I texted Mr. P on 4/6, 4/7 and 4/12. . This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! The hood itself became loose. So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. Share. 1003 Meridian View Ct, Knightdale, NC, 27545. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Click here to get notifications about new complaints of Mungo Homes. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. When winter rolled around, our floors started bubbling up. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. We will review all foundation/grading issues as well as any unaddressed warranty items. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We are taking Mrs. concerns very seriously. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. They are giving me the run around about finding and fixing issue. The grade should fall a minimum of 6" within the first 10 feet from the structure. Mungo Homes of North Carolina is constructing a house next door to ours. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. The issues combined with the horrible customer service has proved to be an exhausting process. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Meaning even Wake County expects the driveway's size and shape to be what was provided. I contacted them on 7/14/ 2020 showing them where it didn't work. I waited and waited so I took pictures from start to end for documentation. We are growing! I responded multiple times that this response was unacceptable. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. He was speaking on behalf of Mungo. ft. home is a 4 bed, 3.0 bath property. BBB reports on known marketplace practices. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. Conway, SC 29526. Supervisor was fair. I don't have any cons about working for Mungo Homes. The duct to the roof was straightened but it caused another problem. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. One issue that I have with my kitchen floor needs to be resolved. Even had the audacity to tell us that they saw no damage the first time. This is not a space issue. Check out schools near 5806 Ogeechee Rd #315. . I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please take note of my experience when you are shopping for a new home! Sales office. The top of the oven was loose and improperly installed. If they are cleaned one day, the next day dust is back. He asked to see if I could reach them myself. I then contacted a plumbing service to come out and fix the issue. HVAC Company sent another email to Mungo. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. 48% of Mungo Homes employees are women, while 52% are men. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. Pay was received in a timely manner. Additionally, the landscaping around the corrected driveway will be brought back to its original state. 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