You can start a new thread to share your ideas or ask questions. Android users can easily fix if their Alexa says their device is unresponsive. The information provided here will assist you with that. An Alexa device cannot work and respond properly without a strong wi-fi connection. Delete the shark App if there is one and reinstall it. I found my account had expired in the smart things skill and needed to be re-entered. Check Twitter to see if there is an Alexa or Device outage! The other most common issue is poorly connected cables. My two HS100 smart plugs were working fine with Alexa routines, and then one day they both just stopped working with Alexa. The doorbell shows on the Echo Show Smart Home but never connects. It drives me insane. The thermostat shows up in the Alexa app but has the error server is unresponsive. He enjoys solving peoples technological difficulties. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Future teen idol. Note: This article tackles scenarios where Alexa is successfully answering your voice commands, however the connected smart device (such as a Philips Hue Light Bulb, a Kasa Smart Plug, a Roomba Robot Vacuum etc.) Please try to restart the router, wait 3 minutes and observe the status of the device; Check if the firmware is the latest version, the App side checks the path: Me - Settings - About - Check for updates; WHYS 23.9K subscribers Subscribe 4K views 9 months ago More About Is Alexa Down Why does Alexa say server He is very passionate about Apple devices and Homekit Eco System. At SmartHomePerfected we pride ourselves on providing trustworthy, unbiased information. Wait for a few seconds before turning on your Echo again and try to use it as usual. Press and hold down the button on your Amazon Echo for 5 seconds until the LED ring at the top of your device blinks red 7 times. HomeKitHero focuses on making your daily life smarter with latest gadgets. You can exchange messages until your need is accomplished. Keep in mind that if the problem persists despite all of these steps, you may have an issue with your Alexa device not responding at all. How to Fix? You should see an option pertaining specifically to adding new devices called Add Device. Select this option and follow any instructions provided by Amazons website or within their app itself. The device displays but cannot connect to ring.com. Your home network might be inactive or unstable, causing connectivity problems between Alexa and the device in question. Wonder if they just disable things on a timer after a certain amount of time. If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. I then added the dimmer switch to Google assistant as well, and since then it has only worked with Google assistant and Alexa keeps saying server unresponsive. (Other than complaining directly to the manufacturer!). Put Your Echo Device Near the Router. Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Step 4: Select the Echo speaker that is stuck on blue light. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. If the problem has not been resolved, please power your router off and on making sure to make sure all connected users to the router are aware there will be a short loss of connectivity. Theyve already begun to see some signs of recovery, but havent given an ETA on when to expect service to be fully restored. There are quite a few Amazon Echo models available, with more arriving all the time, so we know it can be confusing to figure out the latest models and which may be the right pick. I talk a lot about turning things off and on again. I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. Id recommend reading up on Hubitat or Home Assistant if you are interested in deploying a local-only smart home network (with no cloud service dependencies). Amazons AWS cloud servers are suffering from issues this morning, taking down a handful of services including Disney+, Kindle, Tinder, Roku, and more. Login into alexa.amazon.com on your laptop, click on Skills on the left nav, scroll down to the TP-Link Kasa icon, click it and click on DISABLE SKILL button at the top. Sometimes glitches or a server malfunction can bring down services, but Amazon tends to have them restored quickly. We hope that our recommended products will be beneficial to you. I have a problem with Amazon Alexa WebHow to Fix Your Unresponsive Alexa Device Check Cable Connections. If the device is unresponsive, try to update the Alexa app. Despite the fact that your Echo device attempts to connect to your network, no results are obtained. Starting and restarting your router is another option for dealing with the issue. After going nuts for days, it connected everything right back up. On iOS, hold the app icon and hit Remove App and then Delete App. Try Restarting Your Echo. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Once you remove the app from whatever device you have it on, you should be able to smoothly download it again and still have your prior information appear in your account. You can also try clearing out any cached data in the settings menu of your device. I was finally able to fix it by removing the device in the Kasa app and reinstalling it. personalize content and ads, and analyze how our sites are used. Even using your Alexa app to activate smart devices might not work. Unfortunately, sometimes things can go wrong and your Amazon Alexa server is not responsive. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. We even tried removing a device and Alexa cannot now find it. If it's a smart or connected device, he has probably been hands-on with it or at least written about the product at some point. When purchasing an Amazon device that requires connectable cables, those wires come with the product and are designed to specifically accommodate that exact device. AT&T) is down so you have no internet connectivity. Update the device manufacturers app and the Alexa app to the latest version, 9. Ive restarted everything, I removed and re-added the devices in the Alexa app, disabled and re-enabled the HA skill, turned off the cloud component in HA and re-enabled it still the same. Different devices follow different procedures for performing a hard reset. Hardware Version: V2. If that is the case, then here are some fixes to try. Tap Settings in the upper-right corner of the screen. Press and hold the power/application button for 10-20 seconds. I have 4 echo devices on my network. This is because the provider can see all of the data that is being sent and received on their network. The porch light had been in use for three or four months, the bedroom light for about a month. WebAnother Dot is also unresponsive. A bad internet connection might be to blame if your Alexa device doesnt reply.All of your smart home gadgets should be checked for proper wire connections. You can also see this message when you open the Alexa app: The server is not responding. Turn off the device by holding down the button for 10 seconds and then release it. Uninstall and reinstall the Alexa app. Powered by Discourse, best viewed with JavaScript enabled. Not WebAlexa Device Is Unresponsive How To Quickly Fix It? The lights always work fine through the Philips app so I dont think its an issue on that end. Please double-check the connection of your Alexa devices cord. Trying to get two devices from different manufacturers to talk to each other can be very frustrating. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Last but not least, you may try erasing your Alexa devices WiFi network and re-entering the password to see if it resolves the issue. Strange because I can do it all in the Smarthings all from my phone! 1. We're social. Power cycle your devices (Turn them off and on again! There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. Open the Alexa app on your device and then select Settings . Helpful Links: About us Contact us Privacy & Cookies Policy SiteMap If you are still having this concern, I recommend to disable the Ring skill and If I ask Alexa to turn them on or off, they work fine, but the app just doesnt show them correctly. Make sure not to connect the device while scanning as this may slow down the process and even damage the device itself if it happens at the wrong time! Those who rely on Alexa to wake them up in the morning or get them to an urgent appointment know how daunting it is (or could be) when the devices voice suddenly stops responding. If your internet is slow, or if you have spotty coverage, you might see Alexas server not responding. Strange because I can do it all in the Smarthings all from my phone! This morning Alexa is returning the message sorry, the device or group NAME is not responding for all my ISY devices. But Im sending the smart bulbs back. What does server unresponsive mean in the Alexa app? I have the original Alexa the large one. Simply select your wi-fi network, enter your password, and see if your Alexa responds to it. I bet its still under warranty (which is longer than you might think) so contact the company that made it. WebAlexa Device Is Unresponsive How To Quickly Fix It? I hope the above tips help in getting your device to respond to your Alexa commands. After that, listen to see whether Alexa is resonating once again. Dont worry, our guide is here to help with the best and newest Echos available, along with who theyre suited for. When dealing with smart light bulbs this is a more frustrating problem. Step 5: Next, tap on the Settings icon in the top-right corner. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Alexa, Ring, and I usually check Twitter to see if other people have encountered the same issue and if there is any ETA on when services will be resumed. Leave a comment below if none of these tips worked or lets us know what worked for you! WebThere could have been a connection interruption that would not allow Alexa to pull up the Live View. It is equally a common cause for the Alexa servers not working. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. Alexa is disconnected from your Wi-Fi If your Echo speaker isn't staying connected to your network consistently enough, there are a few ways to fix connection issues. Save my name, email, and website in this browser for the next time I comment. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. Turn on the bulb. In these cases, recent firmware update to the router activated a tighter security protocol. . Tap the More menu button at the bottom right corner. If you are still experiencing issues with the Alexa Server, try factory resetting your device. Hi @angelamanzo. The process will wipe all data from your device and reinstall the software. Alexa will ask you to sign in to your Ring account. The Alexa app usually gets updates to fix bugs and at the same time to make it work better. It also initially worked fine in Alexa (several days ago). Make sure you have a strong internet connection. My Alexa is about 15 ft. from my front door and even when yelling as loud as I could, I was unable to activate my Alexa device from outside. If Alexa says it is not responsive, open Kasa, and disable your Wi-Fi. WebLogin into alexa.amazon.com on your laptop, click on Skills on the left nav, scroll down to the TP-Link Kasa icon, click it and click on DISABLE SKILL button at the top. Echo 4th-generation. Restarting your Echo device may be necessary to restore Alexas functionality. If you are still having this concern, I recommend to disable the Ring skill and then re-enable the skill in the Alexa app. The most common Echo Show problems and how to fix them, What to do if your Amazon Alexa app is not working, Amazon Alexa aims to streamline the EV charging experience. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Cleaned & air blasted unit : /. This firmware is different to the manufacturer's app, which is used to communicate with the device. For a few seconds, be sure your router is not turned on. If you are familiar with apps and how they work, then you know that they require periodic updates and sometimes this requires taking the action of uninstalling the whole app, then reinstalling it. Incredibly frustrating and cannot seem to find a solution. This cloud reliance is a major risk with smart home devices, which is why there is a push towards local-only home automation. However, following the procedures outlined above fixes the problem for me, and it returns to normal operation. Copyright 2023 Themescene.tv Terms & Conditions Privacy Policy Do Not Sell My Personal Information Contact us, Alexa Server Is Unresponsive 11 Causes And Fixes, Why Does My Alexa Have A Green Ring? But do not worry though! Once skill is disabled go back and re-enable it by clicking on Enable on the top right. ), Ensure the correct power adapter is being used, Make sure your internet connection is stable, Press the devices action button to see if it stimulates Alexas response, Remove the device from areas with background noise, other speakers and devices, or small spaces, Say the statement or question you are asking differently. This sparked my curiosity and I actually tried to activate my Alexa device from the outside. Even using your Alexa app to activate smart devices might not work. In the app, go to Devices and choose your device. When you give a voice command to your Alexa device you expect it to be available whenever it is needed. - Quick Fix Guide, Alexa Voice Not Working On Fire TV Remote - 5 Fixes Guide, How To Connect Alexa To Internet - Updated Guide 2023, US Cellular.com Activate The 10 Step Tutorial, Why Does My Alexa Have A Green Ring? I have an Alexa that I have had for several years. I lowered the security to allow all packets WAN to LAN. After that, listen to see whether Alexa is WebTo begin, locate all of the wires that are connected to your router and detach them one at a time. You couldve done it yourself and just forgotten about it! Press question mark to learn the rest of the keyboard shortcuts. On Android you can do this by holding the app icon and hitting Uninstall. After the first not responding command, subsequent commands to the same device execute instantly. What does the Amazon Echo yellow ring color mean? These feature-rich, Alexa-powered smart speakers can do it all -- from playing music and dimming your lights to controlling your home security system and checking your calendar, Alexa makes it easy to automate your daily tasks. Check your wires to verify whether theyre connected correctly to repair an unresponsive Alexa device. Your email address will not be published. My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. If you are having issues with the server, make sure that the device is connected to Wi-Fi and has enough bandwidth. Now its no longer there because it has been disabled. All items are connected and can be controlled by smart things app. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. 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