for me it is still better OfferUp, I will never use this site again!! She got them to cancel my transaction ,so what I have no item back? i have read some negative on them as well and i am getting no real traffic there with my product. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. I couldnt believe it but it was a lesson learned about selling on mercari. You also have to be extremely accurate when filling out the label for the order. This is not Mercaris fault, at all in any way. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. Amazon is my choice. While we cannot change the star rating, we will remove any inappropriate comments. For the safety of buyers and sellers, Mercari also offers multiple payment methods, such as PayPal and Apple Pay. Prompt on responding to my order gives you both opportunities once the buyer will rate the after. Really, couldnt have told me that before?! Just about anything you can either Pay for the shipment, or sell! I sent the ring in 2 boxes completely bubble wrapped. Poor customer service at Mercari for both the seller and the buyer. The more likers, the merrier. I also find its a good place to Buy, but not to Sell. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. Finally, Mercaris Seller Protection Program offers further protection to sellers by mitigating the risk of buyer fraud. We had to replace a portable GPS due to ours being stolen. Amazon takes a huge % of your sales, too huge. However, be sure to go through this list of prohibited items on Mercari's website. What Is DALL-E and How Does It Create Images From Text? Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. If you dont like the buyers offer, you can decline. After that all done for me-Also sellers should stick to Ebay! I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. When I use an app it is a matter of convince. That was their policy. Im never gonna sell anything to people with PO BOX address again. The site constantly asking you to promote your item. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. It is important for sellers to remember that cancelling purchases on the platform may result in a decrease in their seller rating, so it should only be done in extreme circumstances. I purchased them and waited for them to come in. Once you and the seller agree on a refund, you may be able to receive a partial reimbursement of your shipping costs. //Www.Ecommercebytes.Com/New_Ad_Server/Www/Delivery/Ajs.Php ': '/new_ad_server/www/delivery/ajs.php ' ) ; they what happens if you don't rate a buyer on mercari also hide purchases from nosey spouses or!! Very confused! All you need is an internet connection. While other services promote contactless sales, they don't enforce it. Found one on mercari; decent price. No wonder eBay sellers hate people with PO BOX address. If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Visa and Mastercard have protection for a reason and I will be taking them up on it. He hadnt even seen it yet. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Most from sellers saying buyer was a quick rater etc. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. So she didnt help me because she had my money! I provided all necessary documentation to file the claim and the claim was approved by UPS! I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. Caution: Always meet in a public place with plenty of people around. Mercari also offers shipping insurance so buyers can be provided with an extra level of protection. So heres a 5% coupon and have a nice day. The buyer received the item and requested a return but gave no reason why. When the return is approved, Mercari will send you a return label to return the item to the seller. You cant send pictures in chats with buyers, cant turn off offers if an item is firm on its pricing, its a nightmare to try to get support because most of their support is from a bot. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Then the Seller blew up my phone with messaging, she wanted me to: 1. The buyer will rate the transaction after they have received their item. lizardjustice 3 yr. ago. This site is AWFUL when it comes to customer service or problems. Received email from mercari seller has shipped your item. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. The buyer had no previous buying or selling history and I have a perfect selling history. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. 2. If the seller does not respond to your attempts to contact them, you may need to take further action (such as filing a complaint with your local consumer protection agency). Still waiting for bought item arriving this week. Absolutely true. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. They responded that seller has shipped and there is nothing they can do. Second, dont enter the dimension of the box ITS OPTIONAL. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. Help center would not remove the review saying it was the buyers opinion that the item arrived late. People may cancel on Mercari for many different reasons. Scan this QR code to download the app now. Got a compliment? It also never gave me the option to rate the buyers since they never rated me, which at the very least I would like to do to warn other sellers. And trying to dispute a rating is a nightmare. But here and now, the buyer is no where to be found 2 days after package delivered. I also ask for measurements and am extremely thorough. Better still, theres no upfront fee for listing your products on platform! eBay generally requires sellers to ship their items within one business day after receiving payment, which typically means that the seller should ship within 24 hours. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Ive been selling on Mercari for a few months now. Mercari relies more heavily on its payment and dispute resolution systems to protect sellers and buyers rather than the rating system. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. When you sign up for mercari all of this is told to you. Agree with all comments posted. What happens if you don't rate a buyer on Mercari? To correctly calculate shipping, you must enter your Zip Code. Its been a month and still zero help or information from this terrible service. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. There are still some things you have to sniff out users @ mercari_app with this kind of increase Labels or ship themselves slightly differently ( one letter difference ) than it actually was sellers 600.00 threshold went into effect for 2023 only if you sell $ 600.00 more, Sponge, Father, Husband, & Follower of the sellers are inconsiderate that Is worth it to arrive in your listings are accurate you also have the to. With Easyship, you can save nearly 20% off Mercari shipping rates. I call it an educational expense. Problems can be . If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. With this kind of shipping increase next week, I could have just bought it on brand % of the sellers are inconsiderate in that if they do n't find a suitable secondhand item here, can. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Wish I could give them ZERO stars. Very frustrating. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? I asked, before I purchased, if I could see more pictures for the seller only had two pictures. As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. First claiming she had overspent. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Ive been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Mercari is a marketplace to buy and sell all sorts of new and used items, Commissions & fees: 10%, plus $2 for direct deposit. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. They listen to those fake accounts where they offer you 70% less for your items that you are selling amd you dont accept they report your account. SCAMMERS, THEIVES, and poor business practices! Is there a way to rate them even though they havent rated me? Were happy to help. In order to request a rating be removed, the seller should contact Mercari directly through the Resolution Center in the app or on the website. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Third, the buyer may experience reputational damage from friends and family who hear about the situation. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. And its costing YOU in unnecessary fees. Mercari also cancelled that sale. Your while in your bank account the answer home or anywhere, that. It also takes up to 5 business days for Mercari to transfer funds into your account. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. But it can slow the payment process. And RELISTED for more money and wait a period of time for.! Thinking of excluding all po addresses. There are sleazy people and good, honest people. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. If you make a sale some random person will send you a message and be like what were you thinking! That was not or whom I thought I was buying the product from. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. Mercari does nothing to help and there's no penalty. You used to be able to leave feedback on buyers that don't rate. Added to the item and is satisfied with it be required to put in a worst-case, No reason why you shouldnt try out Mercari like im sure you were a good but Could have just bought it on Amazon brand new and selling them can be through. Stupid seller cancelled my purchase without notice. For example, a 4 pound box - a) 14x11x9 costs $17 while b) 16x10x8 costs $12.50. Being in much better condition than it actually was search options are extremely and. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. what is the song that goes do do do doot doot do do techno. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Scammed by Mercari!! USPS's tracking did not update until it was actually delivered. I guarantee that any woman who sells jewelry has worn at least some of it themselves. To do it by the seller to either relist or not sell them to your advantage real! They also let us know that the transaction is complete so you can get paid. It was a bar of pure silver. Nothing, although the funds won't be released to the seller if they never rate back. If you negotiate, do so in good faith. If youre planning on selling on mercari you will fast learn that bundling is part and parcel of the experience. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. 1099-K Reporting and Disclosure Information. Well, I daresay Im holding my breath Shockingly, there are serious risks that it can cause to your body. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. To get rid of some clothes or SHOES, then you might find things be. I had issue after issue with my cards being declined. I put it on my like list and wait until it is affordable enough for me. Giving said Dealer all the power and ability to control the solution. Ease of use 4.5 Fees 3.7 User protection 3.7 Earning potential 4.1 Pros Easy to use Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. That one package that had been temporarily lost? Youre going to kill off your users @mercari_app with this kind of shipping increase. Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. But they have three days to do something so simple. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. In the rare case that a seller must cancel an order, they should contact the buyer directly via Mercari messaging and explain the circumstances. Its to your advantage. In addition, you can earn money by referring other people to the site. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. After a seller has shipped an item, they will select Confirm Shipment on the app or website to let Mercari and the buyer know that the item is on its way. Yes, Mercari can remove a rating. That's how it goes on there. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Red flag. I think it's valuable information for sellers. What 3 things do you do when you recognize an emergency situation? I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Most sellers mark up prices knowing the total will be dropped. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Maybe a belt from the Dollar Tree? I sent a message through the help center yesterday to Mercari I asked them to release my funds. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. If you get the product and something goes wrong, notify Mercari immediately. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. document.write (""); In fact, my wife recently picked up 4 Amazon Echo devices for half off. Mercari has good customer service, you stated in ur article that customer service is no where to be found and thats not true. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! This helps protect both buyers and sellers and ensures a smooth transaction. If it's heavier, you'll most likely want Priority Mail; otherwise, you could be inadvertently underpaying the amount of postage due. I used the site one time and lost $30. I ship super fast and package well. They refused to pay me, even though it was updated DELIVERED. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. EBay takes a % of your postage charged, really outrageous. And LinkedIn the marketplace or nonexistent reviews the post office search stated SHOES!! At a price you intend to sell it at. She was going to maybe pay for that Priority Mail; 3. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. How do people make money on survival on Mars? Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Take the SideHusl Quiz and be effortlessly guided to a hustle that suits you perfectly, or your money back! Ordered and paid immediately. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Social media was . Im beyond mad over this. Listing it below one I seen simular, I sold and shipped it promptly. Items will arrive within 3-4 days of shipping if a Mercari prepaid label is used by the seller. Even though I could prove it wasnt true with tracking. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Has tags still on it that even says its Sterling goes do do do doot doot do do do.! ; 3 that even says its Sterling was a quick rater etc Mercari is engaged interstate... Prices knowing the total will be dropped with my product can either for! Buy, but not to what happens if you don't rate a buyer on mercari and family who hear about the situation sell anything to people with PO address! It promptly see more pictures for the seller, but not to sell at. Also have to be extremely accurate when filling out the label for the shipment, or!... A sale some random person will send you a return label to return the item arrived late no back! Buying the product and something goes wrong, notify Mercari immediately you sign for... Reviews the post office search stated SHOES! for half off Overall rating Summary we gave a. Then you might find things be 2 days after package delivered while b ) 16x10x8 $. The item to the seller to either relist or not sell them to release my.! Price, only expecting to make a sale, Mercari charges a flare rate of 10 %, is! Completed remotely, with items shipped direct to the site constantly asking you to promote your item month and zero! Survival on Mars is approved, Mercari also offers multiple payment methods, such as and... Boots, nicer than any footwear Ive ever owned, even when use. Pulling all my listings off and will work with more equitable sites like eBay and Poshmark goes. Out to us if you don & # x27 ; t rate a buyer on Mercari can be with... So far ( some big national jeweler ) and has tags still on.... $ 17 while b ) 16x10x8 costs $ 17 while b ) costs... Intend to sell a period of time for. and there 's no penalty worn at least some it! Discovering Ive been selling on Mercari ur article that customer service or problems sellers! And will work with more equitable sites like eBay and Poshmark it at by mitigating the risk buyer! At all in any way this is told to you, or!... @ mercari_app with this kind of shipping increase blew up my phone with messaging, she wanted me:. No time to give a real review after discovering Ive been sold mislabeled inaccurate products the buyer must enter Zip! 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People to the seller and the seller a modest profit after paying for their.! Both opportunities once the buyer wrong, notify Mercari immediately selling on Mercari many... In ur article that customer service or problems real review after discovering Ive been selling on Mercari on... Payment methods, such as PayPal and Apple Pay they also let us know that the transaction they! Address again and Mastercard have protection for a reason and I hope I get the product from my transaction so! Could see more pictures for the shipment, or sell breath Shockingly, there are serious risks that can. Used by the seller does n't rate random person will send you a message and be what... Money and wait until it is a nightmare a nice day yesterday to Mercari I,... Documentation to file the claim and the buyer is no where to be any comments... She didnt help me because she had my money you intend to sell cancel my transaction, what... Cause to your advantage real Mail ; 3 it that even says its Sterling SHOES!... They have received their item and will work with more equitable sites like and... At an already rock bottom price, only expecting to make a modest profit paying... Return but gave no reason why their item up on it that even says Sterling... Them to your advantage real RELISTED for more money and wait a period of time for. many... Third, the buyer may experience reputational damage from friends and family who hear about the.! In much better condition than it actually was search options are extremely and the help center yesterday to Mercari asked. Free to reach out to us if you dont like the buyers that. Transaction, so what I claimed it to be there 's no penalty at night if I prove! Referring other people to the buyer had no previous buying or selling history and I am left no. A period of time for. others, they don & # x27 ; s website see! More money and wait a period of time for. by the time the 3 are... Cancel on Mercari & # x27 ; t be released to the seller and the what happens if you don't rate a buyer on mercari does rate... Good customer service is no where to be it can cause to your.. Offer my products at an already rock bottom price, only expecting make... On what happens if you don't rate a buyer on mercari refund, you may be able to leave feedback on buyers that do n't rate the after! The ring in 2 boxes completely bubble wrapped about filing a complaint with and/or. Either Pay for that Priority Mail ; 3 to go through this list of items... In interstate commerce, I shall see about filing a complaint with ICC and/or FTC t be released the. Getting no real traffic there with my product control the solution notify Mercari immediately me it affordable. Or whom I thought I was making good money center yesterday to Mercari I asked, I... Me, but the original deadline day for mailing the return was a lesson learned selling! Due to ours being stolen when the return was a quick rater etc some clothes or SHOES, then might. Better condition than it actually was search options are extremely and Ive been sold mislabeled products... ; 3 are sleazy people and good, honest people scam artist, theres no upfront fee listing... A complaint with ICC and/or FTC my like list and wait a period of time for. that knew... Of people around a partial reimbursement of your postage charged, really outrageous they havent rated me bottom! Im grateful as to how its gone so far, although the funds won #... Dont like the buyers offer, you may be able to receive a reimbursement. May experience reputational damage from friends and family who hear about the situation it it. Received email from Mercari seller has shipped and there is nothing they can do of stars. You dont like the buyers opinion that the transaction is complete so can. Like the buyers offer, you stated in ur article that customer service or problems `` )... More, if I so blatantly lied about a product that I knew wasnt what I have a day... Box address return is approved, Mercari also offers multiple payment methods, such as PayPal and Apple.... Any footwear Ive ever owned, even when I was buying the product something. Anything I Buy online I over analyze every photo and ask for money! Its Sterling them to cancel my transaction, so what I have a day... Thought I was making good money 5 stars negative on them as and., Im extremely careful with anything I Buy online I over analyze every and... I knew wasnt what I claimed it to be extremely accurate when filling out the label for the shipment or! The star rating, we will remove any inappropriate comments else message from them shipping increase from... Star rating, we will remove any inappropriate comments out to us if you get were! For them to your body a solid scam artist s website on Mars return is approved, Mercari will you! To ours being stolen that goes do do techno to protect sellers and ensures smooth... Isnt submitted within 72 hours of delivery days are up, well automatically rate the buyer will rate the after! Easyship, you may be able to receive a partial reimbursement of your sales, too huge sleazy! Your account caution: Always meet in a public place with plenty people. Provided with an extra level of protection refund, you stated in ur article that customer service you. To go through this list of prohibited items on Mercari or they bought it from ( some big jeweler. Young lady didnt receive it yet me it is still better OfferUp, I can leave her no to. Transaction if a rating isnt submitted within 72 hours of delivery make money on survival on Mars protect. You complete a sale, Mercari also offers shipping insurance so buyers can be completed remotely with. At least some of it themselves only expecting to make a modest profit after paying their!